Webhooks

📘

Coming Soon: More webhook events

More webhook events for read and archival status among others are coming soon.

When implementing webhook support in your application, you should ensure you are using the event property to correctly route and handle webhooks.

Follow Up Boss sends a webhook to the Subscription URL you provided when installing your app when certain activity happens in an Inbox App conversation within Follow Up Boss.

inboxAppReply

Sent when a user replies to an Inbox App conversation from Follow Up Boss.

{
  "eventId": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
  "eventCreated": "2024-01-01T12:00:00+00:00",
  "event": "inboxAppReply",
  "data": {
    "inboxAppId": 1,
    "externalConversationId": "exampleExtConversationId",
    "body": "An example message.",
    "messageId": 1,
    "userData": {
      "id": 1
    },
    "attachments": [
      {
        "filename": "example.pdf",
        "url": "https://followupboss.test/example.pdf",
        "mimeType": "application/pdf"
      }
    ]
  }
}